Frequently Asked Questions
How to Report a Concern
Step 1: Visit http://oic.infosys.com/
Step 2: Click on “SPEAK UP” tab present on the “Report a Concern Online” tile.
Step 3: Select your location and incident location and click on “GET STARTED”
Step 4: Read through the terms including Data Privacy Notice to acknowledge the same and “GET STARTED WITH YOUR REPORT”
Alternatively, you can make your report via Call Our Whistleblower Hotline. Calling numbers are available depending on your geography.
Any employee, member, contractor, or third party who finds themselves in a situation that may raise legal or ethical issues or that is identified in the code of conduct, may report concerns.
It is your preference and makes no difference whether you make your report through the website or by phone. The call center agents will follow the same steps for filing a report that you would go through on the website, and either way, your concern will be received confidentially, anonymously (if you choose), and routed to only specific individuals within the organization and our outside legal counsel who are responsible for evaluating the information you provided.
What to Expect in the Reporting Process
Reporting a suspected violation or concern is crucial for early detection, proper investigation and remediation, and deterrence of violations of Company policies or applicable laws. You should report to the Company any suspected violation of any law that applies to the Company and any suspected violation of the Company’s Code of Conduct and Ethics.
You can write to http://oic.infosys.com in the ‘Ask a Question’ section or to [email protected] for any questions regarding the policy or reporting channel.
You should also pay attention to the regular informative mailers sent out by the OIC team, for more such clarifications and updates.
For more details, read the Company’s Whistleblower Policy available on the Infosys intranet and on the Infosys website at: http://www.infosys.com/investors/corporategovernance/Documents/whistleblower-policy.pdf .
All other information disclosed during the investigation (including your identity) will remain confidential, except as necessary to conduct the investigation and take any remedial action, in accordance with applicable law.
Do not fear any negative consequences for reporting reasonably suspected violations. Retaliation for reporting suspected violations is strictly prohibited by Company policy. Infosys has zero tolerance for any form of retaliation against an individual because he or she made a good faith report of an integrity concern or assisted with investigation or report of an integrity concern. Because you have several means of reporting, you need never report to someone you believe may be involved in the suspected violation or from whom you would fear retaliation.
For an effective and appropriate investigation into the concerns made, you should set forth as much information accurately about the suspected violation as possible. Where possible, it should describe the nature of the suspected violation; the identities of persons involved in the suspected violation; a description of documents that relate to the suspected violation; and the time frame during which the suspected violation occurred.
All reports submitted are routed to only specific individuals within your organization and outside legal counsel who are responsible for reviewing and evaluating the specific category of information that you provided. Each of these recipients has vast experience in reviewing matters and conducting investigations in a thorough, impartial, and confidential manner.
Retaliation against anyone for reporting or participating in the investigation of any complaint is prohibited. Anyone found to have engaged in retaliation is subject to disciplinary action. If at any time you believe you have been subject to retaliation for raising a concern or for participating in the investigation of a concern raised, please immediately report it so it can be properly investigated.
Following Up on a Concern
You'll be able to create a personal password, which you can use to check the status and updates of the report after it's been submitted. You will be able to add additional details using the private case message board that is automatically created with a report, read messages from the investigating team and respond to any requests for additional information or clarifications.